Shipping Policy
Last updated: August 11, 2026
PROCESSING TIMES
All orders are processed within 1 to 3 business days after payment is confirmed. You will receive a confirmation email with your tracking number as soon as your order has shipped.
Please note that orders are not processed or shipped on weekends or holidays.
ESTIMATED DELIVERY TIMES
Delivery times are estimates, not guarantees. They vary depending on your location:
These times start from the shipping date, not the order date. Delays may occur due to circumstances beyond our control (weather conditions, peak periods, customs delays, etc.). Foyanna cannot be held responsible for delays caused by carriers or postal services.
FREE TRACKED SHIPPING
All orders come with free tracked shipping. A tracking number will be sent to you by email as soon as your order ships.
It is your responsibility to follow your parcel's progress using the tracking number provided.
CUSTOMER RESPONSIBILITY
Accuracy of the shipping address:
It is entirely your responsibility to provide a complete, accurate and valid shipping address when placing your order. Foyanna cannot be held responsible for parcels that are not delivered, returned or lost due to an incorrect, incomplete or inaccurate address provided by the customer.
Any change of address must be sent to us at contact@foyanna.com as soon as possible after placing the order. No changes will be possible once the order has shipped.
Receiving the parcel:
The customer must ensure they are available to receive their parcel or make the necessary arrangements (accessible mailbox, instructions for the carrier, permission to leave the parcel, etc.).
Foyanna cannot under any circumstances be held responsible if:
Once the parcel is marked as "delivered" by the carrier, Foyanna considers the order successfully delivered. No refund or reshipment will be granted for a parcel whose tracking confirms delivery.
PARCEL LOST IN TRANSIT
If your parcel has not received any tracking update for more than 30 business days after the shipping date, please contact us at contact@foyanna.com. We will open an investigation with the carrier.
If the carrier confirms that the parcel is lost, we will offer you, at our discretion, a reshipment of the product or a refund.
Foyanna cannot be held responsible for lost parcels if the tracking shows that the parcel was delivered to the address provided by the customer.
DAMAGED PARCEL
If you receive a damaged parcel, please contact us within 48 hours of receipt at contact@foyanna.com, attaching photos of the parcel and the damaged product. Without photographic evidence, no claim can be processed.
We will review your request and, if it is deemed valid, we will offer you a replacement or a refund at our discretion.
CUSTOMS DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes or clearance fees imposed by the destination country. These fees are entirely the customer's responsibility and are not included in the product price or the shipping fees.
Foyanna has no control over these fees and can neither predict nor estimate them. We recommend that you check with your country's customs authorities before placing your order.
Refusal to pay customs duties resulting in the parcel being returned will not give rise to any refund of shipping fees.
ORDER CANCELLATION
If you wish to cancel your order, please contact us at contact@foyanna.com as soon as possible. Orders that have already shipped cannot be cancelled. Once the order has shipped, you will need to wait to receive it and follow our return procedure if you wish to be refunded.
FORCE MAJEURE
Foyanna cannot be held responsible for any delay or inability to deliver resulting from force majeure, including but not limited to: natural disasters, pandemics, strikes, armed conflicts, government decisions, disruptions to transportation networks or any other unforeseeable event beyond our control.
CONTACT
For any questions about your delivery, contact us at: contact@foyanna.com
