Shipping and Returns Policy
Returns & Exchanges
At Foyanna, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order Cancellation Policy
We are proud of our ability to process all orders placed on our site quickly. Most orders are processed within 1 to 3 business days. If you wish to cancel your order for any reason, email us at contact@foyanna.com as soon as possible.
Most in-stock items are processed and/or shipped within 1 to 3 business days. It is essential that you contact us during this period so that we can try to cancel your order before it is processed and/or shipped.
No request to cancel your order can be considered if it has already been processed and/or shipped.
Address Errors
It is your responsibility to verify the accuracy of your shipping address and to contact us very quickly to specify a change. A change can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses…).
In these latter cases, these packages may be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund of your order less the shipping costs, or a reshipment, as you choose.
You are not eligible for a reshipment or a refund of your order until your package has been received by the sender.
Return Policy
We accept returns for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 14 days from the time you receive your products. If for any reason you are not satisfied, contact our support team at contact@foyanna.com and we will let you know what to do.
Contact
For any question about deliveries, returns or exchanges, contact us at: contact@foyanna.com
